Refund & Return Policy

Refund & Return Policy

At KELZARI, your satisfaction is our highest priority. We stand behind every product we sell. Please read this policy carefully before placing your order.

1. Return Eligibility

We accept returns under the following conditions:

  • Return request is made within 7 days of delivery
  • Product is unused, sealed, and in original packaging
  • Proof of purchase (order number) is provided

We cannot accept returns for:

  • Opened or used perfume bottles
  • Products without original packaging
  • Returns requested after 7 days of delivery

2. Exchange Policy

If you received the wrong product or a defective item, we will arrange a free exchange. Please contact us within 24 hours of delivery with your order number and photos of the issue.

3. Damaged Items

If your order arrives damaged, please:

  1. Take clear photos of the damaged item and packaging immediately
  2. WhatsApp us at +92 328 8304842 within 24 hours of delivery
  3. We will arrange a free replacement at no cost to you

4. How to Initiate a Return

  1. WhatsApp us at +92 328 8304842 with your order number and reason for return
  2. Our team will review your request within 1 business day
  3. If approved, we will arrange a pickup from your registered address
  4. Upon receipt and inspection, your refund or exchange will be processed

5. Refund Methods & Timelines

  • EasyPaisa / JazzCash: Refund within 2–3 business days
  • Bank Transfer: Refund within 3–5 business days
  • COD Orders: Refund via EasyPaisa or bank transfer only

Original shipping charges (if any) are non-refundable.

6. Contact

πŸ“± WhatsApp: +92 328 8304842
πŸ“§ Email: supportkelzari@gmail.com
Hours: Monday – Saturday, 10:00 AM – 8:00 PM (PKT)