Privacy Policy

At KELZARI, we are fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit kelzari.com or place an order with us.

1. Information We Collect

We collect the following information when you interact with our store:

• Full name and delivery address
• Phone number (for order updates and delivery coordination)
• Email address (for order confirmations)
• Order history and preferences
• Device and browsing data via cookies (e.g. pages visited, time on site)

2. How We Use Your Information

• To process, fulfill, and deliver your orders
• To send order confirmations and dispatch notifications via WhatsApp or email
• To contact you regarding your order if needed
• To improve our website experience and product offerings
• To send promotional updates only if you have opted in

3. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyze traffic. By continuing to use our site, you agree to our use of cookies. You may disable cookies in your browser settings, though this may affect certain features.

4. Data Sharing

We do not sell, rent, or trade your personal information. Your data is shared only with:

• Courier and logistics partners — solely to fulfill your delivery
• Shopify Inc. — our e-commerce platform provider (see Shopify’s Privacy Policy)
• Payment processors — only as required to complete your transaction

5. Cash on Delivery (COD)

For COD orders, no payment data is stored by KELZARI. Payment is collected at the point of delivery only.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our store is hosted on Shopify, which is PCI-DSS compliant and uses SSL encryption.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our site following changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📱 WhatsApp: +92 328 8304842
📧 Email: supportkelzari@gmail.com
📍 Address: Lahore, Pakistan

Last updated: May 2026